Warranty Information

For Rubbermaid® Roughneck™ Totes:

Rubbermaid® Roughneck™ Totes carry a lifetime limited warranty from the date of purchase. The warranty covers defects in product material or workmanship when the containers are used in normal indoor household storage applications. The warranty does not cover usage in outdoor, commercial or industrial environments.

If the Roughneck® Tote should fail, due to defects in product material and workmanship, you may submit a claim as follows:

  1. Provide the dated sales receipt for this product (or a copy of the date wheel on the container) in order to submit a warranty claim.
  2. Send your dated sales receipt (or a copy thereof) or a copy of date wheel on the container; your name, address, phone number, e-mail address; and a brief description regarding the nature of the defect or product failure to:

    By Mail:
    United Solutions
    Attention: Warranty Support Center 33 Patriots Circle
    Leominster, MA 01453

    Email: sales@unitedsolutions.bz

    Phone: (800) 858-2379 ext. 254

    Please do not ship packages to this address, unless requested, as they cannot be received.

  3. If there is agreement that this is an applicable warranty issue due to a manufacturing defect, but not for normal wear and tear, United Solutions will either: 1) Replace the product in question with a like item; or 2) Issue a refund in the amount of the purchase based on the dated sales receipt which may be redeemed at any retailer that stocks a current, similar Rubbermaid® product. If you submit the dated sales receipt (or copy thereof), the value of the certificate will reflect the price reflected on the sales receipt. If you submit a copy of the date wheel, the value of the certificate will reflect the average retail price of the warranteed item. United Solutions is not responsible for lost, late, delayed, or misdirected claims.